We hope you find the following information helpful while you enjoy your stay with us.
Most properties do not provide linen. If linen is included it will be noted. All properties supply pillows, blankets and or doonas.
Linen required to be used during your stay is 2 Sheets per bed, pillowcase and your own towels. Linen can be hired.
Hire costs (if required and available)
$25 for either a king size, queen size or double bed set including 2 towels and $15 for a single (or king single) set including 1 towel. The beds are made up for your arrival. Bathmats and hand towels are included in rental hire. Cost may be added on to your final payment but you will need to let Barbara know as soon as possible to reserve for you. In peak rental times its ‘first booked first served’.
What Is Included in Your Rental:
Tea towels and basic kitchen items like salt and pepper. Some owners will give you access to other basic items like tea/coffee/sugar. Toilet paper (one roll per toilet). Some properties will have some basic fridge items that you are welcome to use.
Cleaning of the property after your rental.
Garbage night is Sunday night. Red bin for general waste is EVERY Sunday night.
Yellow recycling bin is every SECOND week.
A calendar will be in the house to let you know which bins are required to be placed at the kerb.
If there is excessive waste left next to the bin (it will NOT be removed by contractors) or bin not put out, there is a minimum charge for removal of $35. Disposal of excess recycling, glass/bottles/PET/cardboard/(not Christmas wrapping) is FREE at Kincumber Tip in Cullens Road, Kincumber open every day except Christmas day.
MacMasters Beach has a dog ‘off leash’ area between the middle headland and the lagoon. Dogs are not permitted in the general swimming area OR the rock pool area. Pets are only allowed at ‘Pet friendly properties’. If you have chosen a pet friendly property there is no guarantee that the property will be fenced. It may be a verandah or a garage. Your pet will have to be controlled, and cleaned up before you leave.
If the property has a gas bbq, gas is included in your rental. If you run out of gas and there is no spare bottle at the property, please contact Barbara as she has spare bottles.
BBQ’s are expected to be CLEAN before you leave. If they are not left clean, the minimum charge is $35.
2pm is the usual time of arrival, peak times will be staggered and could be 3pm. Do not enter the property if the cleaners are still working. Keys will be left on site for your arrival anytime after 2 or 3pm and will be arrangements made for location after full payment of rental and bond.
Weekend rentals finish at 5pm. Weekly rentals finish between 10am or peak times could be 11am.
Windows and doors should be locked and the property secured.
Cleaners have a very tight schedule at peak times and must be able to start cleaning at your departure time, so please ensure you vacate by the time stated, if cleaners are left to wait this will be deducted from your bond.
Keys should be left in the same location as pick up. Garbage should be put out as per information herein.
Your bond will be retained in the trust account until the cleaners have completed their job and reported any problems or excessive time to clean to Barbara. It is usually returned within 5 business days and will be paid by EFT transfer into your nominated account.
The following account details need to be supplied as your receipt when paying rarely contains this information.
After Hours Contact:
Barbara is available on mobile, 24/7.
Please reserve contact for non-urgent attention to daylight hours (except gas bottle replacement)
Local contractors are usually available at short notice so if you have a problem please tell Barbara immediately.. if not tell your friends what a great holiday you had!